Return Policy

At Penelope, we want you to love your purchase. If you're not completely satisfied, we're happy to assist with a return.

Return Eligibility

• Returns must be initiated within 30 days of the original purchase date.
• Merchandise must be new, unworn, unused, and in original condition with all tags attached.
• Items returned without tags or showing signs of wear may not be eligible for a refund.

How to Return an Item

In-Store Returns

Online purchases may be returned at any Penelope store location within 30 days of purchase.

Returns by Mail

Customers may return eligible items by mail to:

Penelope – Customer Service
PO Box 2104
Appomattox, VA 24522

Please include the following inside your return package:

• Your full name
• Your order number

Customers are responsible for all return shipping costs. We recommend using a trackable shipping method, as Penelope is not responsible for lost or damaged return shipments.

Refunds

Once your return is received and inspected, a refund will be issued to the original form of payment only.

Please allow up to 7 business days for the refund to be processed and appear on your credit card statement after the refund has been issued.

Questions?

We're happy to help! If you have any questions about your return, please email us at  service@penelope.com.